EP119 – How MSPs Should Start With AI Today with Fiona Challis
In this episode, Fiona discusses the rapid advancements in AI, especially in the Managed Service Provider (MSP) sector. The conversation delves into how AI avatars are surpassing human avatars in social media, the adaptation of MSPs to AI technologies, and the importance of staying updated in the swiftly changing AI landscape. Fiona recalls past initiatives […]
EP118 – Confidence, Change and Better Decisions with Graham Norris
In this engaging episode, hosts Daniel, Adam and guest Graham Norris explore their personal journeys within the Toastmasters program, highlighting its significant impact on their public speaking skills and confidence. They share stories about overcoming initial fears and discuss how repeated practice at Toastmasters helped them become better communicators. Graham describes how his experience with […]
EP117 – Consolidate, Certify, Comply: Jason Kemsley’s MSP Playbook for 2026
In this episode, host Daniel welcomes Jason Kemsley to discuss the evolving landscape of Managed Service Providers (MSPs). Jason shares his insights on the three Cs that will define successful MSPs by 2026: Consolidation, Certification, and Compliance. The conversation explores the importance of niching down and standardising operations to thrive in a competitive market. They […]
EP116 – Why Your MSP Contracts Are Costing You Profit with Anne Hall
In this podcast episode, Adam, Daniel, and Anne discuss the significance of legal agreements for Managed Service Providers (MSPs) and how they impact EBITDA. They discuss the inherent risks MSPs face, the importance of proactive use of contracts, and common pitfalls like revenue leakage from services out of scope. The conversation highlights the need for […]
EP115 – Building Trust with Effective Case Studies with Rob Beadle
In this episode, industry expert Rob joins the hosts to discuss the significance of high-quality, effective case studies for Managed Service Providers (MSPs). The conversation delves into the current state of case study usage among top UK MSPs, revealing that while many are embracing both written and video formats, there is still a lot of […]
EP114 – MSP Show 2025 – M&A Masterclass – Positioning for the Perfect Deal
In this informative session, Adam and Dan delve into the intricate world of mergers and acquisitions (M&A) specifically tailored for Managed Service Providers (MSPs). Recorded live at the MSP Show 2025, returning for a second year to the London exhibition, the duo builds upon last year’s discussion on valuations and management accounts to explore negotiation […]
EP113 – Streamlining MSP Billing and Eliminating Reconciliation Headaches with Colin Knox
In this episode, Colin returns to discuss the intricate challenges MSPs face regarding billing reconciliation. He explains how MSPs struggle with managing a wide spectrum of resold products and the dynamic nature of SMB customers. Colin introduces a new ‘done-for-you’ reconciliation service designed to simplify this task, reflecting on its development origins and the benefits […]
EP112 – Open Banking and the End of Traditional Direct Debits with Kevin Ludford
In this episode of It’s A Numbers Game, hosts Adam Morris and Daniel Welling discuss the future of payments with open banking expert Kevin Ludford. The conversation delves deep into the advancements and benefits of variable recurring payments (VRP) for managed service providers (MSPs). Kevin explains the transformation occurring in payment collections, particularly the shift […]
EP111 – How to build an MSP Sales Engine with Graham Stead
In this podcast episode, host Daniel Welling catches up with former colleague Graham to discuss their shared history and Graham’s career journey, from his early days at Solsis to his significant role at NewCMI and beyond. The conversation explores the evolution of Managed Service Providers (MSPs), touching upon Graham’s transition from a techie at HP […]
Your MSP isn’t worth what you think it is!
Your MSP isn’t worth what you think it is. Valuations aren’t about the number you want – they’re about what someone will actually pay. On the scaleUP Podcast hosted by Darren Strong and Mit Patel from Scalable MSP, Daniel Welling shared why normalised EBITDA matters, how buyers see through the hype, and the trust issues […]